Whether you got involved in a road accident or your car simply stopped working in the middle of a trip, a towing company is what you need during times that your car needs to be moved somewhere. There are plenty of towing companies out there that offer services at varying rates.
However, it is essential to choose the most reliable ones whom you can entrust your car for a while. Some towing companies have been in the industry for years already while there are still few ones who are open today but already shut down the next day. To help you sort out good towing companies from bad ones, here are the signs you should look for before hiring them.
Positive Customer Reviews
One factor that can give you an idea about the quality of service a company provides is customer reviews and feedbacks. Nowadays, it is easy to check this one since most companies already have websites. Reading customer reviews is almost similar to getting recommendations from people you know.
Observe if they have mostly positive or negative feedbacks to know whether their past client was satisfied with the service they got. However, there are cases when the reviews are just one-sided. Be sure to learn more about the company through other sources to verify if they can be trusted or not. When in need of a tow, check for companies nearby to make sure that they can get to you asap.
Honest Disclosure of Fees
Another characteristic of a good towing company is providing a full and honest disclosure of their service fees. Aside from knowing how much you need to prepare for their services, this simple act of honesty shows that they can be trusted by their customers. You can also be sure that there will be no surprise or hidden fees after the service are done.
Insurance and License
Before hiring a towing company, see to it that they are licensed to provide this type of service in your state. Check if they are allowed to operate legally to avoid complications especially in legal matters. Also, go for ones that have insurance to be sure that your vehicle is safe and they will take full responsibility if something happens to it while under their care.
Professional and Reliable Drivers
Aside from the company itself, it is also important to check the quality of drivers they have in their company. Drug-free drivers play an essential role in this industry since they can provide safe towing and also act responsible in whatever they do. Also, check if their drivers are also certified to drive and operate tow trucks.
Keeps Your Vehicle Safe
A reliable towing company should have 24/7 vehicle monitoring system to keep your car safe against vandalism and even theft. With this, you can be sure that your vehicle is there when it’s time to pick it up.
Choosing the right towing company is now made easier when you consider these 5 factors in finding one.